Legal

Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 2025
This Privacy Policy explains how EZ Fluid Solutions collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, business name, and postal address
  • Business Information: Company details, ABN, fleet size, and order history
  • Technical Information: IP address, browser type, device information, and website usage data
  • Transaction Information: Purchase history, payment details, and delivery information

2. How We Collect Information

We collect personal information through:

  • Quote request forms and order forms on our website
  • Email and phone communications
  • Business transactions and service delivery
  • Website cookies and analytics tools
  • Social media interactions

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders and service requests
  • Provide customer support and respond to inquiries
  • Send quotes, invoices, and delivery notifications
  • Improve our products, services, and website experience
  • Send marketing communications (with your consent)
  • Comply with legal and regulatory requirements

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Delivery companies, payment processors, and IT service providers
  • Business Partners: Authorized distributors and suppliers (only as necessary)
  • Legal Requirements: Government agencies when required by law

All third parties are required to protect your information and use it only for the specified purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure server infrastructure and encrypted connections (SSL/TLS)
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Staff training on data protection practices

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Complaint: Lodge a complaint about our handling of your information

To exercise these rights, please contact us using the details below.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us About Privacy

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

EZ Fluid Solutions

29-31 Ordish Road, Dandenong South VIC 3175

1300 395 758

[email protected]